Shipping policy

Shipping Policy – The Aadya Studio

Last Updated: [Insert Date]

Thank you for shopping with The Aadya Studio.
This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

1. Order Processing Time

All our products are handcrafted and/or custom-made, therefore processing time varies.

Standard Processing Time:

3–7 business days (depending on product type)

During high-demand periods:

Processing may take up to 10 business days.

You will receive an email/SMS confirmation once your order is processed and shipped.

2. Shipping Time & Delivery Estimates

Delivery time begins after dispatch, not after the order is placed.

For India (Domestic Shipping):

  • Standard Delivery: 5–8 business days

  • Metro Cities: 3–6 business days

  • Tier 2 / Tier 3 Cities: 5–10 business days

For International Shipping:

Delivery times vary by country:

  • Standard International Shipping: 7–15 business days

  • Some regions may take longer due to customs clearance.

3. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Weight of the product

  • Courier partner rates

We occasionally offer Free Shipping promotions, which will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you will receive:

  • A tracking link via email/SMS

  • Courier partner name

  • Tracking number

Please allow 24–48 hours for the tracking information to update.

5. Incorrect Address / Failed Delivery

If the address provided is:

  • Incorrect

  • Incomplete

  • Not reachable

…the courier will return the package to us.

In such cases:

  • Re-shipping charges must be paid by the customer.

  • No refunds will be issued for failed deliveries due to incorrect address.

6. Delayed Delivery

Delays may occur due to:

  • Weather issues

  • Courier partner delays

  • High holiday traffic

  • Customs checks (international orders)

The Aadya Studio is not liable for delays caused by third-party courier partners.

7. Customs, Duties & Taxes (International Orders)

For international shipments, customers are responsible for:

  • Customs duties

  • Import taxes

  • Any additional charges imposed by the destination country

These fees are not included in the order or shipping cost.

8. Order Not Received / Lost Packages

If your package is marked as delivered but you have not received it:

  1. Check with neighbours/security

  2. Verify delivery address

  3. Contact the courier partner

If still unresolved, contact us within 48 hours so we can raise a support request.

Lost packages reported outside the 48-hour window may not be eligible for investigation.

9. Damaged or Open Package at Delivery

If your package arrives:

  • Damaged

  • Tampered

  • Opened

Please:

  • Record a video of the package condition

  • Do not accept the delivery (if possible)

  • Contact us within 24 hours with proof

We will assist with a replacement if damage is verified.

10. Contact Us

For any questions about shipping, reach out to us:

📩 Website Contact Form:
https://theaadyastudio.com/contact-us

📩 Email:
[Insert your support email]

Our team will respond within 24–48 business hours.